KLEUTGENS.IT HelpDesk
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KLEUTGENS.IT Support

Willkommen beim KLEUTGENS.IT Support

Sie können aus den bereitgestellten Optionen eine KLEUTGENS.IT HelpDesk Anfrage auswählen.

Ein Systemproblem melden

Gibt es ein Problem mit einem System? Internet ausgefallen oder Computer geht nicht mehr an?

Erforderliche Felder sind mit einem Sternchen markiert.*
Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
, multiple selections available,
niedrig

z.B. wenn es eine Auswirkung auf X Personen hat, dann selektiert Signifikant. Siehe link name für die Erklärung.

Unterstützt von Jira Service Management
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